Customer Service – 1 day workshop
- Posted by SparkSync
- Categories Personal Development, Workshops
- Date March 15, 2024
- Comments 0 comment
Excellent Customer Service should be at the heart of everything that your teams deliver to your clients. Your staff are your ambassadors and are a central part of your brand. Our workshop looks at ‘attitude and approach’ to work on a day-to-day basis, transforming what you do into ‘Service Excellence’.
Overview
Excellent Customer Service should be at the heart of everything that your teams deliver to your clients. This not only ensures your reputation is upheld but that client loyalty and repeat business increase dramatically. Your staff are your ambassadors and are a central part of your ‘brand’. This workshop looks at ‘attitude and approach’ to work on a day to day basis. Founded on the principles of the ‘Fish Philosophy’, teams work on attitude, going the extra mile and transforming what they do into ‘Service Excellence’.
Workshop objectives
By the end of this workshop you will be able to:
- Demonstrate how to ‘live’ the Fish philosophy
- Understand the core values of the business and how these underpin our behaviours
- Communicate effectively and clearly with customers.
Course contents
- International Institute of Customer Service survey trends
- Wow Factor
- Fish Philosophy
Duration
2 hour course
Location
Africa, Dubai and the UK
Intended for
Anyone who works with customers, clients or the general public.
Make an enquiry
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