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Customer Service – 1 day workshop - SparkSync

Customer Service – 1 day workshop

Excellent Customer Service should be at the heart of everything that your teams deliver to your clients. Your staff are your ambassadors and are a central part of your brand. Our workshop looks at ‘attitude and approach’ to work on a day-to-day basis, transforming what you do into ‘Service Excellence’.

Overview

Excellent Customer Service should be at the heart of everything that your teams deliver to your clients. This not only ensures your reputation is upheld but that client loyalty and repeat business increase dramatically. Your staff are your ambassadors and are a central part of your ‘brand’. This workshop looks at ‘attitude and approach’ to work on a day to day basis. Founded on the principles of the ‘Fish Philosophy’, teams work on attitude, going the extra mile and transforming what they do into ‘Service Excellence’.

Workshop objectives

By the end of this workshop you will be able to:

  • Demonstrate how to ‘live’ the Fish philosophy
  • Understand the core values of the business and how these underpin our behaviours
  • Communicate effectively and clearly with customers.

Course contents

  • International Institute of Customer Service survey trends
  • Wow Factor
  • Fish Philosophy

Duration

2 hour course

Location

Africa, Dubai and the UK

Intended for

Anyone who works with customers, clients or the general public.

 

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